Emergency Repairs
Emergency maintenance must be reported immediately. All emergencies must be phoned through to the Agency as soon as possible and then formalised in writing.
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General Repairs
All general maintenance must be put in writing using the repair/request forms that are available from our Agency.
Emails can be sent to please email sales@realtypacific.com.au
Link to Repair Request Form
Maintenance Trouble Shooting Guide
Hot Water Systems
If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check….is the power switched on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, efficiency of the tank is less than in summer and the water will cool quicker.
If you have a Gas instantaneous Hot Water System and you have no hot water please ensure the pilot light is lit. If not, follow the instructions on the box.
Note: Please follow the above procedure before requesting maintenance. If this does not rectify the problem please complete a repair advice form. Remember a leaking hot water tap will cause poor supply of hot water and high electricity bills.
Plumbing Leaks
The most common problem in properties is water leaking from wet areas eg bathrooms, laundries, kitchens, into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use. Advise our Agency if there is a problem.
If the problem is a ‘serious’ water leak, this is classified as an emergency repair under the Legislation and the Agency must be notified immediately.
Water Eruption
Water bubbling out of the ground could be a serious problem and could lead to further complications. Phone our Agency immediately as this is an ‘emergency’ matter.
Gas Leaks and Gas Safety
If you smell gas at the premises:
- Always treat any gas leak as a potential lethal risk.
- Exit the building immediately, call 000 and ask for the Fire Service.
- If safe to do so, turn off the gas at the gas meter or cylinder, turn off all appliances (including electrical) and pilot lights, open all doors and windows for ventilation and extinguish all naked flames.
- Ensure cigarettes are not lit.
- Contact a licensed gasfitter.
- Contact your gas supplier – their number can be found on your gas bill.
- Report the situation to the Managing Agent.
- Refer to the Gas Safety Fact Sheet provided at the start of your Tenancy.
Cooktops
Check if power is connected or check power box for tripped switch or blown fuse. Contact us to arrange a service.
INSINKERATOR
If the food disposal fails to work, push the reset button. This button is located under the unit and is usually coloured red. Do not attempt to disassemble unit. If this does not rectify the problem please complete a repair advice form and send to our Agency (use the old-fashioned newspaper disposal method until attended to). Tenants will be required to pay for callouts to repair food disposal units that are blocked due to Tenant misuse or abuse.
Power
If your neighbours have also lost power contact your Electricity Supplier. Otherwise check if you have a Safety Switch, which may have tripped. If so, reset the switch. If it trips again unplug all appliances from power points. Reset the Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box check this for a blown fuse.
Note: If this does not rectify the problem please notify our Agency. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.
Lights
Check power or fuse box. Ensure the power is on and the switch has not tripped. If problem not remedied contact your Property Manager
Air Conditioner
Check power and fuse box. Clean filter.